MAYA by AVENTAZ
AI Concierge · NYC · Boutique Hotels & Luxury Residences
An intelligent AI concierge built for modern hospitality — WhatsApp-native, no PMS integration required, live in as little as one week.
The Problem
60%+ of guest questions are repetitive. Staff answer the same questions on every shift.
App adoption under 15%. Guests won't download yet another app for a 3-night stay.
Fragmented tech nobody checks. Alerts everyone ignores. Staff revert to WhatsApp groups anyway.
Staff buried in admin instead of delivering the personal touches that define great hospitality.
Maya in Action
Maya thinks, remembers, and converses with the warmth and intelligence of a world-class concierge — available 24/7 on WhatsApp. Tap each tab to see Maya in action.
Maya — Your Concierge
online
Empathy, safety escalation & emotional intelligence
AC, housekeeping, extra towels — logged and dispatched instantly. Guests get an ETA.
Restaurant bookings, room service, bar recommendations — with real NYC insider knowledge.
Broadway, museums, transit, neighborhoods — like asking a local friend who knows everything.
Maya never sleeps, never has a bad shift, never tells a guest to call back in the morning.
Guests converse in their own language. No extra setup required.
Maya remembers your guest's name, room, and preferences for their entire stay.
Deployment
Guest scans a QR code at check-in or in their room.
WhatsApp opens instantly — no app download required.
A QR card in each room opens WhatsApp. Maya greets guests by name and is ready to help.
Service requests and complaints route directly to the hotel team via WhatsApp alert.
No PMS integration required · No IT project · No staff retraining
The Founder
Maya was not built in a lab. Developed from 20+ years on the floor of the world's most demanding hotel environments — designed from an operations perspective, by someone who has lived the problems it solves.
"Maya was not built in a lab. It was built from 20+ years on the floor — because I lived every problem it solves."— Biswo Khadka (Michael) · Founder & General Manager, Aventaz
Why Aventaz
Every competitor was built by engineers who studied hotels. We ran them.
Every design decision comes from knowing what actually breaks at 2am — not a tech playbook.
Guests already use it. No new behavior, no app download. One conversation for the entire stay.
Broadway, museums, transit, neighborhoods — like a local concierge who never clocks out.
Live in as little as one week. No IT project, no developer, no long onboarding timeline.
Maya vs. The Others
The Value
Pricing
Per available room, per month. No surprises.
No long-term contracts required.
Every plan includes:
Contact us for a custom quote based on your property size.
Currently accepting pilot properties in NYC. Request a live demonstration today.
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